Returns
Returns & Exchanges Policy
All our pieces are made by hand to order, meaning each one is unique.
Return Window and Conditions
We accept exchanges only for defective or damaged items. You must contact us within 7 days from the date of tracked delivery.
How to Report a Damaged Item
If your item arrives broken, damaged, or faulty, please DO NOT send it back to us. Instead, please email us at support@vintagesign.cn within 7 days with:
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Your order number.
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Clear photos or a short video showing the damage or defect.
Replacement Policy (No Return Shipping Required)
Once we receive your photos/video and confirm the defect, we will remake the item and ship a replacement to you free of charge. We do not require you to return the damaged item.
Non-Defective Items
Unfortunately, we cannot accept returns or exchanges for change of mind, as all pieces are one-off made to order. All sales are final once placed on site.
Processing Time for Replacements
After confirmation, we will process and ship your replacement as quickly as possible. We offer a 12-month guarantee on all pieces.
If you need any more help, please contact our team via email at support@vintagesign.cn. THANKS!